Frequently Asked Questions
Shipping, crating, returns and refunds for Bass Fine Art prints.
What is your shipping policy?
We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1–7 business days, and you will receive a tracking number as soon as your order has been shipped.
How much does shipping cost?
Shipping is calculated from your cart total. Standard shipping starts at $6.98 for orders under $70. The full price table is below.
Do you ship large pieces?
Some products over 30″ on the short side or over 40″ long must be crated at an additional cost, which is included in the product total: $15.00 for MetalPrints over 30×40 up to 40×60, and $20.00 for MetalPrints over 40×60. Products over 40″ long that are shipped flat may require freight shipping; we can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery.
Do you ship outside the continental US?
Yes. APO shipping is charged at full cost and sent via USPS. Shipping outside the continental United States, other types of shipping and expedited shipping are charged at full cost. We are not responsible for duties and taxes required for international shipping. For large orders or international destinations, contact us with what will be in the order and the delivery address, and we will send a shipping quote.
What is your policy on returns, exchanges and refunds?
We do not accept returns; all sales are FINAL. We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
What if my print arrives damaged?
Please keep all packaging and contact us with your order number for further instructions.
Can I cancel my order?
All print sales are final. Please contact us as soon as possible if you need to cancel your order.
How long does it take to process a refund?
Processing a refund can take up to 7–10 business days.
How can I keep up with your new work?
We would love for you to be the first to know about any new work! Follow along on Instagram and Facebook, where we are constantly posting about new work.
No questions yet.
Shipping prices
Shipping prices are calculated from your cart total as follows.
| Cart total | Standard | 2-Day | Overnight | International | HI & AK Standard | HI & AK 2-Day | HI & AK Overnight |
|---|---|---|---|---|---|---|---|
| $0.00 – $69.99 | $6.98 | $13.98 | $23.31 | $38.24 | $18.64 | $23.31 | $34.97 |
| $70.00 – $174.99 | $11.65 | $13.98 | $23.31 | $38.24 | $18.64 | $23.31 | $34.97 |
| $175.00 – $262.49 | $17.48 | $19.81 | $27.97 | $68.48 | $26.22 | $29.72 | $41.96 |
| $262.50 – $349.99 | $22.16 | $25.64 | $40.80 | $80.57 | $28.79 | $33.33 | $53.04 |
| $350.00 – $524.99 | $25.64 | $44.30 | $67.62 | $139.86 | $33.33 | $57.59 | $87.90 |
| $525.00 – $699.99 | $41.96 | $87.44 | $116.59 | $155.41 | $75.77 | $113.67 | $151.56 |
| $700.00 – $1,749.99 | $58.26 | $97.93 | $146.90 | $259.03 | $87.90 | $127.31 | $190.98 |
| $1,750.00 – $3,499.99 | $88.60 | $123.58 | $174.89 | $375.67 | $115.19 | $160.66 | $227.35 |
| $3,500.00 and over | $116.59 | $174.89 | $233.19 | $518.10 | $151.56 | $227.35 | $303.14 |
Due to shipping requirements, pieces with a long side greater than 40″ or a short side greater than 30″ may incur additional charges; see the crating answer above.
Where Expression Meets Imagination
Still have a question about an order, a size or shipping to you? Write to Ruth and she’ll get back to you shortly.